Due to the digital nature of our courses, along with instant access of all materials, refunds will only be given in exceptional circumstances.
Please take the time to read through the course sales page before your purchase so that you are clear on the content. If you are unsure as to whether the course is suitable for you, don’t hesitate to contact me prior to purchasing.
I take your investment seriously. I am happy to work with each customer until they are fully satisfied – it’s important to get feedback that will help improve the course offerings and in some instances offer you alternative training as well as a full refund.
I allow returns for refunds if the goals of the course were not met. This is on the condition you have completed the course and found it not to have been of value and you have learnt nothing from the content.
To request a refund:
- within 14 days of purchase please contact me – you can find a contact form on the ‘About Me’ page – with the following details:
- The name of the course;
- The date you bought it;
- The email address you used when you bought the course;
- An explanation of what you didn’t like about it and your reasons for requesting a refund (we need to know what didn’t work for you so we can make changes and improve future courses and re-writes).
On receiving your message I’ll refund you in full and de-activate your course login. Please allow up to ten working days for your money to arrive. If you’ve paid using a credit card, refunds are usually with you in three to four working days.
Terms and Conditions of Use
Terms and Conditions of Use for This Playful Home. It is your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use or access of any of our materials and products, including online courses.
All programs, products and services are owned and provided by This Playful Home (“Company” or “we” or “us” or “our”). The term “you” or “your” refers to any user or purchaser of said program(s), product(s) or service(s) (the “offering”). These Terms and Conditions of Use govern and define how you are allowed to use and access our offering. We reserve the right to update and change these Terms and Conditions of Use at any time, and will update them accordingly with the ‘date last updated’ at the top of this page. You are bound to these Terms and Conditions of Use whether or not you have read them. If you do not agree with any of our Terms and Conditions of Use, please contact us and we will make reasonable efforts to remove your name, email and access to our offering and website(s).
Your Product or Course Use and Consent
When you purchased our offering, you agreed to these Terms and Conditions of Use. By moving forward with your purchase of the offering and further access of the offering, you agreed and continue to agree to abide by these Terms and Conditions of Use as well as any disclaimers and privacy disclosures contained in these Terms and Conditions of Use.
Intellectual Property Notice
All images, text, designs, graphics, trademarks and service marks are owned by and property of This Playful Home, or the properly attributed party. You may not use our intellectual property in any way, which includes republishing any text, image, design or other property on another website, or posting a quote or image from our site to any third party website including social media. We have spent lots of time and money building the intellectual property located on this site and in order to maintain the integrity of it, we cannot allow any third party use.
Online Course Intellectual Property
Any and all materials, paid or free, that you access on this or any related domains that contain our offering are under the sole ownership or licensed use This Playful Home. To be clear, we own our page layout and design, overall look and appearance, individual graphics, icons, videos, logos and taglines.
You are not allowed to reproduce any part of our website(s), program(s), product(s), service materials or related communications. You are only receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access any content or materials in the offering you have paid for or opted to receive.
If you exceed the scope of this license, as determined by a legal authority such as a court of law or the Trademark Trials and Appeals Board, you have committed infringement in a manner that materially harms us, and we have the right to seek damages and/or an injunction to remedy the situation until we are made whole.
– Access the offering for your personal use (if additional members of your team need to access the offering, you must purchase additional offerings at one per each team member);
– Download and/or print any offering materials for your personal use;
– With our specific prior consent, use our trademarks and copyrighted materials.
You may not:
– Re-sell or trade your access to the offering;
– Share the offering with anyone else who has not yet purchased it or opted in to receive it;
– Reprint or republish any of the offering, in part or in whole;
– Distribute any of the materials contained in the offering or related materials and/or communications as your own, otherwise known as stealing;
– Reproduce and tweak any part or whole of the offering for distribution as your own work;
– Claim ownership or use over any of our intellectual property without our prior consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos and more;
– Use our offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s)
If you wish to use, publish or access any of our content, offering(s) or related materials, you must do so by requesting permission prior to commencing use of the same.
Confidentiality & Rights
Under the terms of the Data Protection Act 1998 / GDPR, the Client and This Playful Home may keep on record such information (e.g. contact details, tax relevant information) as is necessary.
This Playful Home will protect Client’s business information securely at all times, including any login details and passwords. On termination of the contract we delete all client data held, excluding data held for our own tax records.
This Playful Home has no control over the policies of Facebook, Instagram, and all other social media platforms being utilised for campaigns, and we have no control of the content that social media channels accept now or in the future.
This Playful Home follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, This Playful Home uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Google DoubleClick DART Cookie
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. This Playful Home does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.